Do you know the name of your maid? If you don't, chances are you'll be the first to accuse her of theft if you misplaced your earphones (only to find it in your car two weeks later). When you don't familiarise with people, the communication and emotional barrier is always present. And what is the first step towards building a relationship? Bingo! Knowing each other's name. Something we tend to ignore mainly because of laziness than anything else. The immediate excuse is, why include one more contact to your phone? There's already more than enough on your contact list whom you haven't met or heard from in over a year now. Fair enough. But the people i'm talking about here happen to belong to the lower rung. People who are perennially overlooked for some reason best explained by the fast emerging middle-middle class. These are the very folks who serve you in the cafeteria on a daily basis; the guy who salutes you (as if you won PoK for the country) while opening the colony gate; even your office boy whose job is to clean the mess your leave on your desk. They are everywhere and yet nowhere. They remain nameless. The most basic tenets of civilization is not accorded to them. And then we wonder why some restaurant didn't let a driver have a meal. Chances are racism might go out of fashion someday soon. But classism? Can't say.